Agent Guides


An easy reference guide to all the cruise lines under the Francis Travel Marketing umbrella.


A regular update of the latest cruise news, offers and promotions available from the cruise lines Francis Travel Marketing represent.

AQUA EXPEDITIONS – Aria Amazon Fact Sheet

AQUA EXPEDITIONS – Aqua Mekong Fact Sheet

AMERICAN QUEEN STEAMBOAT COMPANY – Quick Reference Riverboat Guide 

A quick summary of American Queen Steamboat Company’s authentic paddlewheel riverboats, and what’s included in their cruise fares.

CARNIVAL CRUISE LINE – Quick Reference Fleet Guide 

Carnival Cruise Line have produced a quick reference guide for easy referral of ship class, features, passenger capacity etc. 2022 will see the fleet expanded to 29 ships!


All you ever wanted to know about the fantastic ships in the Carnival Fleet. Click through for Carnivals easy reference guide.

CARNIVAL CRUISE LINE – Cheers! Beverage Progamme

Carnival Cruise Line have introduced CHEERS! so you can have the best bar experience – bartenders bring you drinks – but never the bill! Enjoy a wide range of alcoholic and non-alcoholic beverages by paying a daily flat rate.

CARNIVAL CRUISE LINE – Travel Agents Rock Manual

Carnival Cruise Line think YOU ROCK! Without Travel Agents, Carnival Cruise Line wouldn’t be where it is today. So to help make your life easier, they’ve compiled an engaging, informative manual to answer those questions your clients ask you about Carnival Cruise Line.


Take a look at who’s cruising with Holland America Line these days! You’ll find exclusive partnerships with some of the world’s most respected brands, from BBC Earth Experiences to B.B. King’s Blues Club and O, The Oprah Magazine, plus many more!

HOLLAND AMERICA LINE – Art on the ms Koningsdam FAQ

A fascinating piece on Frequently Asked Questions about the incredible art displayed on ms Koningsdam, and touching on artwork across the fleet. Includes 9-pages of pictures of these beautiful pieces.

HOLLAND AMERICA LINE – Our Ships at a Glance

Take a look at the diverse ship features you will find on a Holland America Cruise. Each ship has a range of dining options, bars, entertainment, activities and amenities for you to choose from.

LUFTNER CRUISES – 2019 Autumn Special

Receive 10% Bonus Commission when booking your client on one of the four Autumn sailings, Plus your clients will receive complimentary excursion package.

Norwegian Cruise Line – 2019 Fleet

Meet the 2019 NCL Fleet, sailing magnificent itineraries.

OCEANIA CRUISES – Travel Agent Guide

All the insights into an Oceania Cruise. Discover the Olife difference, who are they typical Oceania guests, onboard life and what makes the cruise line unique.

OCEANIA CRUISES – Beverage Packages

Oceania Cruises have introduced new Beverage Packages. These will be available to all guests on all voyages.

OCEANIA CRUISES – Europe & North America Collection 2021

Oceania Cruises have introduced a collection of voyages bringing you immersive, imaginative travel experiences in some of the most alluring corners of the world.

PANDAW CRUISES – Exclusive FTM Offers on Classic Mekong & Mandalay Pagan Packet Itineraries

For all bookings made on the 7-Night Classic Mekong and Mandalay Pagan Packet itineraries we would like to reward you with a 3% Bonus Commission and give your clients a complimentary Free Flow Drinks Package. And best of all these exclusive FTM offers are combinable with all of Pandaw’s special offers, including:
• Discovery Discount Offers of up to 10% Savings
• No Single Supplement Cruises for Solo Travellers
• Family-Friendly Departures – Under 18’s Travel Free During School Breaks
• Members Club 20% Privilege Discount and Offers

PANDAW CRUISES – Classic Mekong Agent Guide

A comprehensive guide for all you need to know about Pandaws’ Classic Mekong itinerary, including:
• Pandaw pioneered the lower Mekong between Cambodia and Vietnam in 2003.
• Improved itinerary to Kratie in northern Cambodia. Off the beaten track, to the Mekong dolphins.
• Pandaw include crew tipping.
• Pandaw have three spa rooms on their RV Mekong vessel plus a cinema!
• Their is a top observation deck for maximum passenger to deck space.
• A Pandaw is a true colonial vessel and not a floating resort, with their vessels fitting much better to region and its colonial history.

PANDAW CRUISES – Mandalay Pagan Packet Agent Guide

A comprehensive guide for all you need to know about Pandaws’ Mandalay Pagan Packet itinerary, including:
• Weekly departures, every Saturday.
• This voyage covers all the highlights of Bagan and Mandalay without packing/unpacking, and no long land transfers.
• Prefect for guests travelling for the first time to Burma or guests without much time.
• Best value, with sightseeing, all meals, daily cocktail, crew tipping and more included.
• Yangon pre/post or/and Inle Lake pre/post options available.

PANDAW CRUISES – Agent Incentive on the Mekong

Make any 2 Pandaw bookings from 10 April to 30 September 2019 and receive a COMPLIMENTARY 3-night cruise on the Mekong for you and a travel partner. This offer is combinable with the No-Single Supplement Sailings, Family Friendly Departures, and our current Exclusive FTM Offer with Bonus Commission and Free Flow Drinks Package.

PANDAW CRUISES – Free Flow Drinks Package

Pandaw’s ‘Free Flow Drinks Package’ includes most soft drinks, local mineral water, and for over 18’s local spirits, mixers and beers.


All the insights into a Pandaw Cruise. Discover why guests choose to sail on these beautiful brass ships, what’s included, and the magnificent destinations they sail to.

PANDAW CRUISES – Where Pandaw Sail

Discover the different routes Pandaw sail and which route best suits you!

PONANT – Client Advantages

Discover amazing advantages your client may be eligible for.

QUARK EXPEDITIONS – When to Visit Antarctica 

Antarctica offers up different wonders throughout the Austral summer. Don’t forget to ask your clients what they want to see and experience before booking, or suggest a different time of season to past Antarctic passengers seeking new experience. Here’s a quick reference guide to “What to Expect” and “Wildlife to Spot” during the cruising season.

VICTORY CRUISE LINES – Travel Agents Guide 

All the basics you need to know about Victory Cruise Lines all-inclusive experience on their coastal cruisers, exploring the Great Lakes region as well as coastal Canada & New England.

WINDSTAR CRUISES – The Right Ship for the Right Journey

Windstar was voted the World’s Best mid-size ship ocean cruise line by the readers of Travel + Leisure in 2018. Their fleet of small ships carry between 148-310 guests. So, wherever you go, you can slip past the crowds to discover smaller ports and get to know the local culture on more intimate excursions. WIndstar offer two different ship styles, and design journeys that highlight their unique attributes, whether that might be island hopping in Tahiti or sailing through the Norwegian Fjords.

WINDSTAR CRUISES – Beverage Package 

Windstar’s beverage packages are the perfect complement to your cruise. Get immediate access to the bar upon your arrival, without any hassles, and bring your drink with you as you wander the deck. All non-alcoholic beverages aboard Windstar ships are complimentary.

WINDSTAR CRUISES – Star Plus Initiative

Three ships are undergoing exciting refurbishments, extending the length of the ships and adding more staterooms. Along with this comes seventeen exciting new itineraries. The first of the 3 ships, Star Breeze, has it’s re-inaugural celebration in Miami, March 19, 2020.